Refund Policy

1. EXCHANGES/RETURNS

 

We do accept Returns and Exchanges. You can return unopened items in the original packaging for a refund or an exchange within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or an exchange.

If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at info@kimicuisine.com

 

2. Shipping

Please contact us at info@kimicuisine.com prior to mailing a return product

To return the item you purchased, please mail it to:

Kimi #660, 102 W. Service Road, Champlain NY 12919

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.